Level 3 Award in Damp, Mould and Condensation in Buildings (B1)

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Requests and Acknowledgements

• All rescheduling or cancellation requests must be sent via email.
• Clients are responsible for ensuring Environment Study Centre confirms receipt.
• A written acknowledgement will be sent within 2 working days.

Cancellation and Refunds

• Cancellations must be in writing and received no later than least 14 days before the event start date.
• Registration and Quality Assurance Fees cannot be refunded.
• No refunds for cancellations received after the 14-day window.
• Fees already paid to a third party are non-refundable.
• Some courses/events may have different cancellation timeframes—see specific details.

Rescheduling Policy

• Each booking may be rescheduled twice, provided the course is available (not guaranteed).
• Requests must be made by email at least 14 days prior to the event.
• You will be charged an admin fee of £120 +VAT or the cost of your Registration and Quality Assurance Fee – whichever is higher.
• Reschedule requests made after deadline will not be actioned, and the full cost will be forfeited if not attended.
• Rescheduled bookings must be taken up within 6 months and confirmed at least 14-days prior to the new course date, or the full cost is forfeited.

🤒 Sickness Clause

• If a participant is unable to attend due to illness, a reschedule request may be made with supporting evidence (e.g. a medical certificate or equivalent).
• Where possible, such requests should be submitted before the course date, but late requests will be considered on a case-by-case basis.
• Registration and Quality Assurance Fees cannot be refunded.
• Rescheduled bookings due to sickness must still be taken up within 12 months and confirmed at least 14 days prior to the new course date.

👨‍👩‍👧‍👦 Family Emergency Clause

• If a participant is unable to attend due to a genuine family emergency, a reschedule request may be submitted with brief supporting context.
• While the 14-day notice period is preferred, late requests will be considered on a case-by-case basis.
• The administration fee may be waived at the organiser’s discretion in genuine cases.
• Rescheduled bookings due to family emergencies must still be taken up within 12 months and confirmed at least 14 days prior to the new course date.

🫥 No-Show Policy

• Failure to attend without prior notice will result in forfeiture of the full course fee.
• No reschedule or refund will be offered for no-shows.

↔️ Transfer Policy

• Bookings may be transferred to another individual for an admin fee of £30 +VAT, provided notice is given at least 7 days prior to the course date.
• The new participant must meet any course prerequisites and confirm attendance in writing.

Restrictions on Attendance

• Trainers or course designers from other training organisations are not permitted to attend.
• Bookings linked to other training providers will be cancelled.
• Registration and Quality Assurance Fees cannot be refunded.
• Registrations are monitored continuously.

There is no cooling off period for digital products and services.

If booked as part of a group, these terms will apply to all individual affected places.